Privacy policy.

Privacy Policy (GDPR-Compliant — Ireland & EU)

Last Updated: 4/12/2025

This Privacy Policy explains how Nicole O‘Connor Ceramics collects, uses, stores and protects your personal information when you visit our website or make a purchase.

By using our website, you consent to the practices described in this policy.

1. Data Controller

Nicole O’Connor Ceramics

Email: [Contact Email]
Website: [URL]

We are the data controller responsible for processing your information under GDPR.

2. Information We Collect

We may collect:

Personal Information

  • Name

  • Email address

  • Billing and delivery address

  • Phone number

Payment Information

  • Payment details are processed securely via our payment provider.

  • We do not store full card details on our website.

Website Usage Data

  • IP address

  • Browser type

  • Cookies and analytics data

3. How We Use Your Data

We collect data to:

  • Process and deliver orders

  • Provide customer support

  • Improve website functionality and user experience

  • Send updates or promotions only with your consent

Marketing emails are optional — you may unsubscribe at any time.

4. Legal Basis for Processing

We process your data based on:

  • Contract performance — to complete your order

  • Legal obligation — tax, accounting, transaction records

  • Consent — for marketing communications

  • Legitimate interest — improving the website or preventing fraud

5. Cookies

We use cookies to enhance website performance.
You may control or disable cookies in your browser settings.

6. Data Sharing

We may share information with trusted third parties such as:

  • Payment processors

  • Delivery and shipping providers

  • Website hosting/analytics services

Data is never sold or shared for unrelated commercial use.

7. Data Retention

Order and payment information may be retained for up to 7 years for tax and accounting purposes.
Marketing consent data is stored until you unsubscribe.

8. Your Rights (GDPR)

You have the right to:

  • Access your personal data

  • Request correction or deletion

  • Object to processing

  • Withdraw marketing consent at any time

  • Request a copy of your data (data portability)

To make a request, contact: [Email]

9. Security

We take appropriate technical and organisational measures to protect your data.
No method of transmission is 100% secure, but we strive to ensure maximum protection.

10. Changes to This Policy

We may update this Privacy Policy. Changes will be posted here with a new revision date.